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a. Pricing
All prices include all Greek taxes, gift wrapping and packing,
and airmail postage to anywhere in the world.
They do not include any taxes or other charges that may be levied in the destination country.
b. Descriptions
All items are described in accordance with the makers’ specifications and our own knowledge, and are to the best of our belief accurate.
Because of variations in materials and production all measurements are approximate.
c. Payment
We welcome orders online with PayPal secure payment using your debit or credit card,
by mail to
Elleni’s Workshop, Molivos, Lesvos 81108, Greece1
by email to
philippa@ellenisworkshop.net2
by telephone to
(0030) 22530 72184 or (0030) 694 792 8496
(business hours: Monday - Saturday 09.30 -13.00 & 18.00 -22.00)3
and payment by credit or debit card, cheque4, and bank transfer4.
d. Delivery
We can ship worldwide, subject only to import restrictions in the destination country.
(Imports of wood products are banned or restricted in some countries -
please check before ordering)
We aim to despatch all purchases within three working days of receiving your order,
or, in the case of cheques and bank transfers, of cleared funds reaching our account
e. Refund Policy
All items are supplied on two weeks approval from the date of delivery.
If you are unhappy with your purchase for any reason, please notify us
and return it carriage paid for a full refund of the purchase price.
We inspect every item thoroughly before selling or despatching it.
If, despite our care, you should receive a faulty item,
we will of course, at your choice replace it,
or refund your payment, together with your return postage costs.
If you return goods for any other reason we will, at your choice,
exchange them for items of equivalent value or refund your payment.
We regret that we are unable to refund postage costs in these cases.
Any refunds will be made by crediting your payment card via PayPal, or by bank transfer.
f. Our Service
Most of the items shown on these pages are on sale at our shop in Molivos
While we make every effort to keep this website up to date,
it is always possible that one or more of them may be out of stock.
If something you order is no longer available we will let you know immediately by email,
and if appropriate, attach a photo of the nearest equivalent for your consideration.
Otherwise, or if our suggestion is not acceptable,
we will of course return any payment you may have made.
We want you to be happy with our goods and service,
and will do our best to ensure that both are irreproachable.
Please let us know if we fall short in any way.
We will always try to resolve any problems amicably,
but in the last resort disputes will be subject to resolution under Greek law.
g. Business Details
Elleni’s Workshop
Molivos, Lesvos, 81108, Greece
phone (0030) 22530 72184 or (0030) 694 792 8496
email philippa@ellenisworkshop.net
Proprietor Philippa Kempson
Tax Ref. EL301801308
1 Please ensure you supply all the information we need to fulfil your order quickly and accurately.
To be sure, we suggest you print out and complete our order form (pdf - opens in a new window.
If you do not have a pdf reader installed, click here to download Adobe Reader free)
2 Clicking on this link will open a POP3 email form:
if you use webmail simply copy and paste the address into the ‘to’ box in your browser.
We suggest you include a completed order form as an attachment.
NB Emails are not secure; please do not include card or bank account details.
We will reserve your chosen items and send you a PayPal invoice for secure payment.
3 Local time. Time where you are at 12.00 noon in Molivos:-
Los Angeles 02.00, New York 05.00, London 10.00, Paris, Bonn, Rome etc 11.00, Moscow 13.00,
Riyadh, Bahrain 13.00 (winter), 12.00 (summer),Dubai 14.00 (winter), 13.00 (summer),, Delhi 15.30 (winter), 14.30 (summer), Hong Kong, Singapore 18.00 (winter), 17.00 (summer), Tokyo 19.00 (winter), 18.00 (summer), Melbourne 21.00 (winter), 19.00 (summer), Auckland 23.00 (winter), 21.00 (summer)
4 Negotiable currencies only.
Because of the high charges levied by banks on cross-border and foreign-currency transactions,
we cannot accept payment by cheque for purchases of less than 100 euros,
and reserve the right to surcharge these payments.
Please confirm details and exchange rates with us before ordering.
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